General Policies & Ordering Information
General InformationOur hours of operation are 8 a.m. to 5 p.m. CST Monday through Friday. Powerhouse® Products is closed on weekends and all legal holidays. All orders for in stock merchandise will be shipped the same day they are received.
Ordering InformationPhoneCall our sales department at 1-800-872-7223 if you have technical questionsor wish to make a purchase. Please ask for a tech sales person. Specify any special shipping instructions at time of order. Online Note: All credit cards are subject to a security check. Pricing Information Damaged MerchandiseAny claim for damage must be made to the freight carriers. Do not return damaged merchandise to Powerhouse® Products unless requested to do so. Please contact us if you need assistance. |
Merchandise ReturnsIf for any reason you are dissatisfied with any purchase you have made from us, you have 90 days from shipment date to return the item for a full refund. You must call our office for prior approval and receive an Authorization Number before returning any merchandise. All returns must be shipped prepaid and insured. Refunds will be made only if product is new and in saleable condition (open or missing packaging is acceptable). See our product warranty section regarding returns of defective merchandise. Shipping InformationWe offer all levels of UPS and FedEx shipping. All orders will be shipped via FedEx Ground Service unless otherwise specified at time of order. Consult the map below to determine approximate shipping transit times (exclude weekends and holidays). Next Day, 2 Day, 3 Day and Saturday delivery services are also available. Overseas, APO and FPO orders must be paid in advance (including shipping charges), and will be shipped via the most economical method unless otherwise requested. FedEx Ground Transit Days:  |
